bb8casino Privacy Policy

1 Scope of This Policy

bb8casino ("we", "our", or "the platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy ("policy") applies to our website bb8casino.lat and all services connected to it.

By using our platform, you confirm that you have read, understood, and agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

2.1 Registration and Identity Information

When you create an account at bb8casino, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Active email address
• Mobile number
• Residential address
• National ID card or passport details (where identity verification is required)

2.2 Financial Transaction Information

We collect the necessary financial information during deposits and withdrawals, which includes:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction history and amounts
• Mobile banking number (for verification purposes only)

2.3 Technical and Usage Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser information and operating system
• Time and nature of site usage
• Cookie and session data
• Game history and betting activity

3.1 Service Delivery and Operations

The information we collect is primarily used to deliver bb8casino services smoothly. This includes account management, transaction processing, managing gaming activity, and providing customer support.

3.2 Identity Verification and Fraud Prevention

We carry out identity verification processes to keep your account secure and prevent fraudulent activity. This is essential for the protection of all users on our platform.

3.3 Communications and Notifications

We may contact you for the following purposes:

• Sending important information about transactions
• Account notifications and updates
• Security alerts and verification codes
• Promotional offers (if you have given your consent)

3.4 Responsible Gaming Support

By monitoring your gaming behaviour, we help ensure responsible gaming. If we notice unusual or concerning activity, we may proactively reach out to you.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files that our website stores on your device. bb8casino uses the following types of cookies:

• Essential cookies: Required for the basic functioning of the site (login sessions, security)
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To understand user behaviour and improve site performance

5.1 Information Sharing Policy

bb8casino never sells or rents your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processing partners: To complete transactions (bKash, Nagad, Rocket, Upay, and banks)
• Technology service providers: Third parties required for the operation of the platform
• Legal obligations: In response to a lawful request from a government authority or law enforcement agency
• Fraud prevention: With specialised services for detecting and preventing fraud

5.2 Relationship with Game Providers

Our platform offers games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and other game providers. The minimum information required to operate the games may be shared with them, but your full identity or financial information is never disclosed.

7.1 Right to Access Your Information

You can request at any time to find out what information we hold about you. We will respond to such requests within 30 working days.

7.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you can contact us to have it corrected. We will do so as quickly as possible.

7.3 Right to Delete Your Information

In certain circumstances you may request the deletion of your personal information. However, this right may be limited in the following cases:

• When retention of information is required due to a legal obligation
• While an active dispute or investigation is ongoing
• When there are pending transactions on the account

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages from us at any time. To do so, contact our support team via live chat or send us an email request.

8 Data Retention Policy

bb8casino retains your information only for as long as necessary. Generally:

• Account information: For as long as the account is active and, after closure, as required by law
• Financial transaction records: For the period required by regulatory requirements and for audit purposes
• Communication history: For the period necessary to maintain customer service standards and to resolve disputes
• Technical logs: For a limited period for security and error analysis

9 Age Restrictions and Minor Protection Policy

bb8casino provides services only to those aged 21 and above. We do not knowingly collect personal information from minors or allow them to create accounts.

Age verification is a mandatory step in our registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected.

If you believe a minor is using our platform, please contact us.

10 Policy Update Process

bb8casino may update this privacy policy from time to time. You will be informed of changes in the following ways:

• By publishing a clear notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

For significant changes, we will notify you at least 14 days in advance. Continued use of the platform after a revised policy is published will be taken as your agreement to the new terms.